VYKIX - Notice history

Chicago users now benefit from improved routing, with up to 2x faster download and upload speeds and overall optimized network performance.

Thank you for your patience during the maintenance — we’re excited to deliver these enhancements.

We are still in the middle of the migration process. The data center made a few mistakes while swapping uplinks, which has delayed progress.

As a result, NYC is currently experiencing some routing issues, since Chicago serves as one of the main routing hubs for that location.

We’re actively working with the data center to resolve this and will keep you updated. Thank you for your continued patience.

Clients who received the email notification will begin to experience downtime now as part of the scheduled maintenance.

We appreciate your patience while the work is being completed.

Clients who received the email notification will begin to experience downtime now as part of the scheduled maintenance.

We appreciate your patience while the work is being completed.

As of now, it is 04:23 AM CT on April 17 — maintenance will begin shortly.

All affected clients have been notified via email. We will do our best to provide a final warning before any brief outages occur, as remote data center technicians will be swapping fibers and hardware on our behalf.

Thank you for your understanding and patience.

We will be conducting scheduled maintenance at our Chicago location to further expand capacity. This is part of our ongoing infrastructure improvements, as Chicago has become our largest deployment hub for 2025, alongside Frankfurt.

The maintenance is scheduled to begin at 04:00 AM Central Time, during off-peak hours. During this time, one of the racks will be temporarily taken offline as we add additional capacity, redundancy, and uplinks.

This is expected to be one of the final emergency maintenance operations for Chicago, with these upgrades supporting projected growth well into 2025 and 2026.

We appreciate your understanding and continued trust in our services.

Maintenance has been successfully completed — for now.

We can’t see the progress percentage, but it looks like it should be finished soon.

It’s taking a bit longer than expected—sorry about that, and thank you for your patience.

A blip will occur now as we proceed with the firmware update.

A brief blip will occur shortly as we flash new firmware to prevent the recurrence of yesterday’s bug.

We needed to proceed now, as this is when our engineers are available.

We are in the process of updating the firmware to ensure the continuity of maintenance and to resolve the software issue from yesterday. This process is scheduled to occur within the next 30 minutes. We will be updating everyone in the near future.

A technician wasn’t needed—it auto-resolved on its own.

It caused a brief 1-minute blip, and we apologize for that.

This was not part of the scheduled maintenance—the downtime was completely unexpected.

Sorry for this outage—we experienced a software lockup that was not planned for Chicago. It was not supposed to result in a lockout.

A technician is heading on-site to investigate and confirm the issue.

No downtime has occurred yet. We will notify you before the maintenance begins.

The maintenance window spans several days purely as a precaution, since this involves a major core hardware replacement and requires on-site engineers flying in to assist.

Our new hardware is ready and fully configured. We will proceed with the replacement, which will cause a brief downtime.

We’re currently emailing all clients regarding this. As previously discussed two months ago, this upgrade will significantly improve latency and performance.

The downtime is expected to be minimal. This is part of a long-overdue core hardware refresh—similar to the investment made in Frankfurt a year ago.